FAQ
 
ORDERING
Can I change, edit, or cancel my order after I have placed it? Unfortunately, we cannot edit the contents of an order once it’s been placed.
 
I need to change the shipping address on my order: If your order has not already shipped, we will do what we can do to help with your address change. Please email our studio directly HERE.
 
I need to cancel my order: Please email our studio directly HERE.
 
 
SHIPPING
Please allow 2-3 days for processing before shipping. Our studio ships Monday-Friday. Processing time may be longer during sales and holidays due to an increase in orders. Orders are shipped via the United States Postal Service Mail. After leaving our studio, packages usually spend 2-5 days in transit.
 
 
RETURNS
Stars & Acorns is fully committed to providing the highest quality products. In the event of a Stars & Acorns error, we will either replace it and ship it to you, or we will offer you a refund. Otherwise, all sales are final.
 
 
WHEN WILL I RECEIVE MY ORDER?

All orders ship from California. Please allow 2-3 days processing time for your order, plus 1-5 days for transit time. Additional time may be required during sales and holidays due to higher than usual order volume. If your order tracking shows it was delivered, but you have not received it, please follow these steps.

 
DO YOU CHARGE SALES TAX?

All orders shipped to California pay a 7.75% sales tax.

 
CAN YOU SHIP DIRECTLY TO A GIFT RECIPIENT?

Yes we can! If you would like to include a cute little gift note, please write your note in the additional instruction text box when ordering. It will be included with your order at no extra charge. Be sure to provide the recipient’s shipping address upon checkout.

 
HOW ACCURATE ARE THE COLORS PORTRAYED ON THE SCREEN?

We strive to match the colors as closely as possible. But keep in mind, colors on screen may differ slightly in person.

 
WHAT IS YOUR PRIVACY POLICY?

All information gathered for your order is held confidentially. Your email may be added to our newsletter list if opted in but will never ever be sold to anyone.

 
DISCLAIMER

By visiting our site, you agree that you will not copy, print, download or otherwise reproduce any part of our products by any means.